FAQs
What is your return policy?
While customer satisfaction is of the upmost importance at Glow is Me, all products sold on the site are final sale and are not available for refund. If your product arrives damaged or gets lost in transit, please contact United States Postal Service to file a claim for a refund, as all packages include shipping insurance in the price.
Do you do back orders?
No, we do not do back orders. If a desired item is out of stock, you can frequently check the website, subscribe to our newsletter, or follow Glow is Me on social media to be notified when it is restocked.
Do you offer Live Chat support?
Yes! To get in contact with one of our live chat specialists, look for the Live contact us button.
How can I write a review on a product?
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?
You can email us and you will be removed from the mailing list.
I tried to check out and the item in my shopping cart disappeared, what happened?
We're sorry that you were not able to complete your order. The selection online is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee that you will be able to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, we do not know if an item will go on sale or be marked down until it actually happens.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit us daily to know about the latest updates of collections on the site.
Payment Information
Please note that the credit card must be issued and contain a logo from either Visa, MasterCard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please fill out the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We accept a variety of payment methods including Paypal, Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and more for all orders.
What can cause my order to be delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
For more information about how we use cookies, see my Privacy Policy.
Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Order Status